Tempest Vane Partners
Replies twice as fast, nearly 70% of former clients re-engaged, and around 8 hours of admin saved every week.
What wasn't working
In executive search, reputation is everything. Every reply to a candidate or client reflects on the firm, so Harry was understandably cautious about automation.
He needed faster follow-up, but nothing could feel generic or off-brand. Keeping in touch with former candidates and clients took time the firm didn't have, and there was no set process for collecting reviews after a placement.
The system
- 01
Lead Nurture →
A timely, professional reply to every new enquiry.
- 02
Database Reactivation →
Personalised messages to just under 100 former clients, each one approved by Harry before it goes. Nearly 70% re-engaged.
- 03
Reputation Manager →
A structured review request after every placement.
The tech behind it
The tools we connected to run the whole system, end to end.
“As a boutique search firm in financial services, our reputation depends on discretion and the quality of our relationships, so I was cautious about introducing automation. SwiftScale AI understood this from the outset. Mark built a system that ensures every enquiry receives a timely, professional response, a process for reconnecting with former candidates and clients through personalised correspondence I approve, and a structured approach to collecting reviews after each placement. We are now responding faster, staying in touch with more of our network, and spending far less time on administration. I would recommend SwiftScale AI to any firm that relies on relationships and timely follow-up.
Harry VaneOwner, Tempest Vane Partners
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