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SwiftScale AI
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Legal

Terms & Conditions

Please read these terms carefully before using our website or engaging our services.

Last updated: 2 April 2026
Company: SwiftScale AI Ltd
Governing law: England & Wales

1. About These Terms

These Terms and Conditions ("Terms") govern your use of the SwiftScale AI website at www.swiftscale-ai.com ("Website") and any services provided by SwiftScale AI Ltd ("SwiftScale AI", "we", "us", "our").

SwiftScale AI Ltd is a company registered in England and Wales. By accessing our Website or engaging our services, you agree to be bound by these Terms. If you do not agree, please do not use our Website or services.

We may update these Terms from time to time. Continued use of the Website following any changes constitutes your acceptance of the revised Terms.

2. Services

SwiftScale AI provides AI-powered automation services for private clinic owners, including but not limited to:

  • AI Receptionist — automated patient booking and enquiry handling
  • No-Show Recovery — automated reminders and rebooking for missed appointments
  • Database Reactivation — re-engagement campaigns for lapsed patients
  • Lead Nurture — automated follow-up for new enquiries
  • Rebooking Engine — systems to encourage repeat patient visits
  • Reputation Manager — review generation and Google presence management

The specific scope, deliverables, and pricing for our services are set out in a separate client agreement or statement of work, which forms part of the contract between us.

3. Use of Our Website

Permitted use

You may use our Website for lawful purposes only. You agree not to:

  • Use the Website in any way that violates applicable laws or regulations
  • Transmit any unsolicited or unauthorised advertising or promotional material
  • Attempt to gain unauthorised access to any part of the Website or its related systems
  • Use the Website in a way that could damage, disable, or impair it
  • Scrape, copy, or reproduce any content from the Website without our prior written consent

Accuracy of information

While we endeavour to keep the information on our Website accurate and up to date, we make no representations or warranties of any kind about the completeness, accuracy, or suitability of the information provided. You should not rely solely on Website content when making business decisions.

4. Intellectual Property

All content on this Website — including text, graphics, logos, images, audio clips, and software — is the property of SwiftScale AI Ltd or its content suppliers and is protected by UK and international copyright law.

You may view, print, or download content from this Website for your own personal, non-commercial use only. You must not reproduce, distribute, modify, or create derivative works from our content without our express written permission.

The SwiftScale AI name, logo, and any product or service names are trademarks of SwiftScale AI Ltd. Nothing on this Website grants any licence or right to use any trademark without our prior written consent.

5. Client Agreements

When you engage SwiftScale AI to provide services, a separate client agreement will set out the specific terms governing that engagement, including fees, timelines, deliverables, and termination provisions.

In the event of any conflict between these Terms and a client agreement, the client agreement will prevail to the extent of that conflict.

6. Payment and Fees

Fees for our services are as agreed in your client agreement. Unless otherwise stated:

  • Invoices are due within the payment period specified in your agreement
  • We reserve the right to charge interest on late payments in accordance with the Late Payment of Commercial Debts (Interest) Act 1998
  • All prices are exclusive of VAT unless stated otherwise; VAT will be charged at the prevailing rate where applicable

7. Limitation of Liability

To the fullest extent permitted by law, SwiftScale AI Ltd shall not be liable for any indirect, incidental, special, or consequential loss or damage arising out of or in connection with your use of our Website or services, including but not limited to:

  • Loss of revenue, profit, or anticipated savings
  • Loss of business or business opportunity
  • Loss of goodwill or reputation
  • Data loss or corruption

Our total aggregate liability to you in respect of any claim arising out of or in connection with these Terms shall not exceed the total fees paid by you to SwiftScale AI in the three months preceding the claim.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.

8. Confidentiality

Both parties agree to keep confidential all information received from the other party that is marked as confidential or that would reasonably be understood to be confidential in nature. This obligation does not apply to information that is or becomes publicly available through no fault of the receiving party, or that is required to be disclosed by law or a court of competent jurisdiction.

9. Third-Party Links

Our Website may contain links to third-party websites. These links are provided for your convenience only. We have no control over the content of those sites and accept no responsibility for them or for any loss or damage that may arise from your use of them. Linking to a third-party website does not imply our endorsement of that site.

10. Privacy

Your use of our Website and services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand our practices regarding the collection and use of your personal data.

11. Termination

We reserve the right to suspend or terminate your access to our Website at any time and without notice if we believe you have breached these Terms or if we consider it necessary to do so for operational or legal reasons.

Termination of services is governed by the terms of your individual client agreement.

12. Governing Law and Disputes

These Terms are governed by and construed in accordance with the laws of England and Wales. Any dispute arising out of or in connection with these Terms or your use of our Website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If you have a concern or complaint, we encourage you to contact us first at info@swiftscale-ai.com so that we may attempt to resolve the matter informally.

13. Contact Us

If you have any questions about these Terms and Conditions, please get in touch:

  • Email: info@swiftscale-ai.com
  • Website: www.swiftscale-ai.com
  • Location: Liverpool & London, UK

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