System design
- Channel-specific SLAs for calls, forms, and social messages
- Automated first-touch with clear booking routes
- Escalation to human advisors for high-intent enquiries
- Weekly SLA and conversion reporting by source
<5 minResponse SLA target
+20-45%Typical booking uplift
-30%+Revenue leakage reduction
Implementation sequence
Start with your highest-intent channels and establish SLA governance before expanding to full-funnel nurture workflows.