Workflow essentials
- Immediate acknowledgement for new referrals and self-referrals
- Booking prompts aligned to assessment urgency
- Automated reminders to reduce assessment no-shows
- Follow-up logic for inactive prospective patients
<5 minResponse SLA target
+20-45%Typical booking uplift
-30%+Revenue leakage reduction
Where to focus first
Start with the highest-volume referral channels and enforce response SLAs before expanding across full patient journeys.