Most happy patients never leave a review. We fix that automatically — so your clinic ranks higher, wins more trust, and converts more new patients without you lifting a finger.
A weak online reputation costs you new patients every single day — and most clinic owners have no idea it's happening.
Satisfied patients forget. Only frustrated ones go out of their way to post — leaving your rating skewed by the minority.
A single unanswered 1-star review is seen by hundreds of potential patients. Silence signals that you don't care.
Google ranks clinics with more recent reviews higher. Your competitors are winning on reputation, even if your care is better.
Asking patients individually for reviews is inconsistent and time-consuming. Without a system, it rarely happens.
We handle the entire process. You focus on patients — we build your reputation.
We analyse your current ratings, review volume, and competitor landscape across every platform.
After every appointment, patients receive a personalised SMS or email prompting them to leave a review.
Every review — positive or negative — gets a timely, professional response written and posted on your behalf.
A clear monthly report tracks your rating growth, review volume, and competitive position.
A fully managed reputation system — set up, integrated, and running within 14 days.
Triggered automatically after every appointment. Patients are guided directly to your Google or Facebook listing with one tap.
Every new review receives a professional, personalised response — posted promptly so patients and prospects see you care.
Get notified the moment a negative review lands so you can respond before it spreads — protecting your reputation in real time.
All major review platforms covered. One system managing your reputation everywhere patients look.
A clear, jargon-free monthly summary of your rating trends, new review volume, response rate, and competitor comparison.
We build, integrate, and manage everything. No software to learn, no templates to write — just results on your reputation dashboard.
"We had a 3.8 rating on Google and barely any reviews. Three months after going live with SwiftScale, we're sitting at 4.9 with over 60 new reviews — and our enquiry rate has gone up noticeably. The process was completely hands-off for us."
We integrate with your booking system to trigger an automated SMS and/or email shortly after each appointment concludes. The message is personalised, professional, and links directly to your chosen review platform. No manual work required from your team.
We cover Google Business Profile, Facebook, and Trustpilot as standard. If your clinic uses another platform (e.g., Doctify, Fresha), we'll assess integration during onboarding and let you know what's possible.
You can choose. Most clients opt for fully automated responses to save time — our AI drafts responses that match your clinic's tone. For clients who prefer oversight, we can set up an approval step before posting. We'll agree on the right approach during setup.
Yes. All patient communications are handled in compliance with UK GDPR and NHS / CQC guidance. We use double-opt-in where required and do not share patient data with third parties. A data processing agreement is included in our service contract.
Most clinics see their first new reviews within the first week of go-live. A meaningful uplift in rating and volume typically becomes visible within 30–60 days depending on appointment volume. Full impact — including improved Google ranking — is usually apparent within 90 days.
We'll handle it. As part of onboarding, we audit your existing reviews and respond to any that have been left unaddressed. Where a review may violate platform policies, we'll advise on the process for flagging or disputing it. A well-crafted response to a negative review is often more powerful than the review itself.
Tell us about your clinic and we'll show you exactly how many reviews you should be generating — and what it's costing you not to.
Free reputation audit included for all enquiries
Live and running within 14 days of onboarding
GDPR-compliant. UK-based support.
No long-term contracts — cancel anytime
The sooner you start, the sooner you outrank them. Let's get your reputation working for you.