No-shows and last-minute cancellations silently drain clinic revenue every week. Our system sends smart reminders before the appointment and instantly offers empty slots to your waitlist — so your calendar stays full without your team doing a thing.
Most clinics accept no-shows as a fact of life. They don't have to be.
A clinic with 30 weekly appointments and a 10% no-show rate loses 3 appointment fees every single week. At £120 per slot, that's £360 gone — over £18,000 per year.
An appointment slot that goes unfilled is time a clinician could have spent seeing a patient, resting, or catching up on admin. It's an unrecoverable cost.
While a slot sits empty, there are patients on your waitlist who would take it in minutes. Without a system to connect them instantly, those patients go elsewhere.
When a cancellation comes in, someone has to manually phone down a waitlist. In a busy clinic, this is often deprioritised — and the slot stays empty.
Enter your numbers to see what no-shows are actually costing your clinic each year.
We attack the problem at both ends — preventing no-shows before they happen, and recovering slots the moment they do.
Automated SMS and email reminders fire at 48 hours, 24 hours, and 2 hours before the appointment — significantly reducing the chance of a no-show.
Reminders include a simple confirm or reschedule link. This surfaces cancellations hours in advance — giving maximum time to fill the slot.
The moment a slot opens, your waitlist is automatically notified by SMS — first come, first served. Most slots are filled within minutes.
Every week you receive a clear report showing no-show rate, slots recovered, and estimated revenue saved — so the ROI is always visible.
Everything built and managed for you — no software to learn, no manual work for your team.
Automated SMS and email reminders at 48h, 24h, and 2h before every appointment. Clinics using this alone see up to 80% fewer no-shows.
Every reminder includes a single-click confirm or reschedule option. Early cancellations are surfaced hours in advance — not minutes before the slot.
We build and maintain a live waitlist for your clinic. When a slot opens, waitlisted patients are alerted instantly — first to respond gets the appointment.
If a cancellation arrives inside your policy window, the system flags it for your team automatically — so late cancellation fees are never missed.
Connects to your existing booking platform. No double-entry, no manual syncing — every appointment is monitored automatically from the moment it's booked.
A clear weekly summary of no-show rate, slots recovered, estimated revenue saved, and trends over time — so you always know what the system is worth.
"We were losing roughly £500 a week to no-shows and didn't fully realise it until we did the maths. Three months in, our no-show rate has dropped from about 12% to under 3%, and when cancellations do come in, we're filling the slot almost immediately. It's genuinely one of the best returns on investment we've made."
In most cases, yes. We support integration with commonly used clinic booking platforms and practice management systems. Where a direct API integration isn't available, we set up a simple sync process that requires minimal manual input from your team. We'll confirm compatibility during onboarding.
Yes — we write all reminder copy in your clinic's tone of voice and you review and approve everything before it goes live. If you want to include specific preparation instructions, parking information, or cancellation policy reminders, we build those in as standard.
Patients can join your waitlist directly from your website or booking confirmation page. When a slot opens, the system sends an SMS to all relevant waitlisted patients simultaneously. The first to respond and confirm gets the appointment — the others receive a polite message letting them know the slot has been filled. No manual work required from your team.
You can set rules for when waitlist alerts are triggered — for example, only for same-day cancellations, or only for specific appointment types. Your team can also manually override at any time. The system is flexible and designed to work the way you work.
In our experience, patients appreciate timely reminders — they prevent awkward no-shows as much as they benefit the clinic. We carefully design the timing and tone of reminders to feel helpful, not intrusive. You can adjust the frequency and channels (SMS only, email only, or both) to match your patients' preferences.
With an active waitlist, most same-day cancellations are filled within 4–15 minutes of the alert going out. The key is building a quality waitlist from the start — which we help you do as part of onboarding and on an ongoing basis.
Tell us your current no-show rate and we'll calculate exactly what it's costing you — and how much we can realistically recover.
Free no-show cost audit for all new clients
Live within 14 days — protecting revenue immediately
GDPR-compliant communications. UK-based support.
No long-term contracts — cancel anytime
The fix is straightforward, the results are immediate, and the cost pays for itself with one recovered appointment per week.